If you have a. . .
*Please note: Beta versions of Internet Explorer or Windows Media Player are not supported. Also, if you are using the PC / Firefox combination with Windows Media Player, please download the Windows Media Plug-In here.
*Please note: Beta versions of players and browsers are not supported.
When viewing a video, why is the feed choppy or buffering?
Check to ensure that your internet connection meets the minimum requirements.
Why am I only getting a black screen when playing a video?
Ensure that your browser has either Silverlight, Windows Media Player, or Adobe flash plugin installed and enabled. Third party video codecs may also prevent proper video playback. Check to ensure that your firewall / content filter is not blocking video traffic.
I have Silverlight installed on my Mac, why doesn’t my video play?
Having Flip4Mac installed as well as Silverlight can cause potential issues, try uninstalling Flip4Mac. Ensure that the Silverlight plugin is up to date and you have met the minimal requirements for Silverlight. Check to ensure that your firewall / content filter is not blocking video traffic.
I have Windows Media Player installed on my PC, why doesn’t my video play?
Be sure that the latest fixes are applied to Windows Media Player and that no third party video codecs are installed on your machine. Check to ensure that your firewall / content filter is not blocking video traffic.
Why does my video stop playing occasionally?
Network issues could cause the video feed to drop. Ensure that your internet connection is not dropping and that no other applications are interfering with the video playback.